Job Description
Customer Service Supervisor
Location: Las Colinas, TX
Employment Type: Full-Time
Serenity Healthcare is expanding, and we're building out our member support leadership team. We're looking for a Customer Service Supervisor who knows how to run a high-performing call floor — someone who leads from the front, develops their team daily, and doesn't let standards slip when things get busy. If your background is in call center operations, you already speak our language.
Your Day-to-Day
- Oversee a team of employees handling high-volume inbound and outbound calls
- Deliver consistent, specific coaching that moves performance metrics in the right direction
- Review call recordings and CRM reports to spot trends, address gaps, and recognize wins
- Step in on escalated calls with a calm head and a clear path to resolution
- Own your ...