Job Description
Beyond Horizon
On-site - Taguig 3-5 Yrs Exp Bachelor Full-time
Job Description
Key Responsibilities
- Develop and implement daily schedules, shift plans, and manpower allocation for the customer service team to ensure operational continuity and service efficiency.
- Monitor key customer service performance indicators (such as response time, customer satisfaction, and resolution rate), promptly identify issues, and implement optimization measures.
- Drive the implementation of management strategies at the team level to ensure the achievement of business objectives.
- Monitor team members’ performance, engagement, and execution behavior, and provide regular reports to management for decision‑making purposes.
- Establish and maintain standard operating procedures (SOPs) and training systems to enhance team professionalism and consistency.
- Conduct onboarding training to ensure new employees quickly master g...