Job Description
On-site - Manila No Exp Required Diploma Full-time
Job Description
Employee Recognition and Rewards
Equity Incentive Plan, Performance Bonus, Incentives
Insurance Health & Wellness
HMO
Annual Company Trip, Free Meals, Sleeping Quarters
Description
- Oversee daily customer service operations to ensure high-quality service delivery.
- Train and mentor customer service representatives, providing guidance on best practices.
- Resolve customer issues and complaints efficiently, escalating when necessary.
- Analyze customer feedback and implement improvements to enhance service quality.
- Manage scheduling and staffing to ensure adequate coverage during peak hours.
Requirements
- Educational Qualifications: Diploma in a relevant field
- Experience Level: 0–2 years in BPO sector
- Skills and Competenc...