Customer Service Team Agent (Digital Banking - MY)

Job
Summary:

A highly motivated and
customer-focused individual which responsible for answering
incoming calls, responding to live chat inquiries and emails from
customers, addressing their inquiries related to digital banking
products and services, and providing excellent customer
service.

Job
Description:

1. Answering
   incoming calls, responding to live chat inquiries, and emails from
   customers related to digital banking products and services
   professionally and courteously.
2. Providing
   accurate information and resolving customer issues related to
   digital banking products and
   services.
3. Maintaining a high level of product
   knowledge to effectively support customer
   need
4. Ensuring timely and accurate documentation
   of all customer interactions in the company's CRM
   system.
5. To meet the Key Performance Indicator
   (KPI) monthly.
6. Collaborating wit...