Job Description
Overview
We are looking for Customer Service Team Lead to join our team at Teleperformance Malaysia. In this role, you will act as a key support for our Customer Service team by sharing your expertise, providing guidance, and ensuring that performance standards are consistently met.
Qualifications
- Bachelor Degree preferred.
- Proficiency in Cantonese and English (spoken and written).
- Significant experience in a complex fast paced environment.
- Minimum 2 years of prior relevant people management experience.
- Strategic thinker with strong analytical and creative problem-solving skills.
- Excellent written and verbal communication skills.
- Passion for ensuring an excellent user experience.
Responsibilities
- Provide mentorship, guidance and career development to members of your team.
- Lead a high-performing team through an exciting transition to build proble...