Job Description
Location
Cardiff
Reporting To
Customer Service Operations Manager
Closing Date
Monday 8th June, 12pm
Hybrid Working
All colleagues spend a minimum of 10 days per month in the office with flexibility to work the rest from home.
About the Role
Our aim is to give customers clarity and control over their money by allowing them to manage their finances entirely through the Starling banking app, supported by 24/7/365 customer service.
As a team leader you inspire and motivate your team to deliver outstanding service, showcase best‑in‑class customer service skills, and share solutions that improve both staff and customer experience.
Shifts
This role covers a 12‑week rotation covering 6am – 20:30, Monday to Sunday. Hybrid: first 6 weeks full-time in the office, followed by a 40% office & 60% home split.
Responsibilities
- Positively influence and contribute to the t...