Job Description
ABOUT US
VUMI® is an international health insurance company offering exclusive major medical insurance products and VIP medical services to private and corporate clients worldwide. VUMI® products are designed to give you unique benefits and extensive general coverage. Most importantly, VUMI® gives you peace of mind – you’ll be covered at all times – anywhere in the world.
VUMI® has operational offices around the world and employs more than 550 multinational professionals.
POSITION SUMMARY
The Senior Client Service Specialist / Team Lead is responsible for overseeing the day‑to‑day operations of the VIPLI Customer Service Desk, acting as a central coordination point (“control tower”) for all customer and agent service requests related to ULIP and life insurance products. This role ensures that all service requests are managed end‑to‑end through a structured, ticket‑based model within the CRM system, delivering consistent, high‑quality service aligne...