Job Description
Role Requirements
- Experience Range: 8-15 Years of experience
Key Skills:
- Order to Cash (O2C) process
- SAP MM and SAP SD
- Import & Export operations
- Incoterms knowledge
- Trade & Compliance expertise
- Team management managing team size 10 plus
- Flexible with shift
About you and this role
Leads a team of customer service order management and business quality professionals, including day-to-day operations, managing talent selection and performance and interfacing with the business on order fulfillment considerations relevant to the business.
Responsibilities
- Provides direct leadership to a team of order management professions that provide direct interface to customers.
- Provides day-to-day coaching on Customer Service operations.