Job Description
Role Overview
AlgaeCal is a fast‑growing company dedicated to ending the fear of bone loss. We are looking for a Customer Service Team Lead to drive top‑level customer success and empower a group of caring, high‑performing professionals.
Key Responsibilities
- Lead and develop the customer service team, ensuring outstanding service and consistent performance.
- Coach team members on customer‑service and sales skills to improve CSAT, conversion rates, and average order value.
- Analyze performance data, identify opportunities for improvement, and implement actionable plans.
- Recruit, retain, and grow the best talent into the team.
- Maintain a heart‑based culture, steering the team toward empathy and excellent customer experiences.
Qualifications
- 5+ years in a customer‑service environment.
- 2+ years of customer‑service manage...