💼 Full-Time Position

Customer Service Team Leader

🏢
Telebest
📍 cape town, western cape, South-Africa
📍
Location
cape town, South-Africa
📅
Posted
June 13, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Our client has an opportunity available for a Customer Service Team Leader.

Requirements:

  • Degree in Consumer behaviour, Communications, Business or equivalent – beneficial.
  • 2+ years in a customer service operational, team lead capacity in a Group Call Centre, Customer Interfacing, Customer Support Centre, or equivalent role - essential.
  • Experience within the FMCG, retail sector or similar - preferred.
  • Demonstrate a passion for people.
  • Knowledge of Customer Contact or Call Centre practices within the FMCG, retail sector, understanding of the practicalities and challenges of a customer services environment in this context- essential.
  • An extensive and proven track record in a customer service operational, team lead capacity in a Group Call Centre, Customer Interfacing, Customer Support Centre function- demonstrating knowledge of trending practices in this context - essential.

Responsibilities:...