Job Description
Customer Service Team Leader
An exciting opportunity for a customer‑focused team leader with experience in customer service, operations management, KPI reporting and staff development. You will support the delivery of energy advice services across North East Scotland.
If you’ve also worked in the following roles, we’d also like to hear from you: Customer Support Team Leader, Service Delivery Team Leader, Advice Centre Supervisor, Contact Centre Team Leader, Customer Operations Team Leader, Call Centre Team Leader, Advice Centre Team Leader.
SALARY: £30,750 per annum + Generous Benefits (see below)
LOCATION: Hybrid Working from Home and the Office – applicants should reside in the North‑East and be prepared to work from Aberdeen or Dundee when requested for office‑based workdays or in‑person meetings.
JOB TYPE: Full‑Time, Permanent
WORKING HOURS: 35 hours per week, 5 days out of 7, core hours...