Job Description
Overview
This role supports aB2C customer service project , handling inquiries from end users viavoice and non-voice channels (e.g., calls, email, chat).The Team Leadis responsible formanaging a team of customer service agents to ensureservice excellence, KPI achievement, and operational efficiency while acting as a key bridge between Operations, QA, and Training teams.
Qualifications
- Bachelor’s degree or equivalent diploma
- Minimum 1~2 years of leadership/people management experience (SME, QA, Trainer, and other Support roles are also eligible to apply)
- Has the ability to deliver feedback and coaching to team members basis the collected data from Quality monitoring and reporting development plan to stakeholders in an actionable format
- Strategic thinker with strong analytical and creative problem-solving skills
- Must be able to collaborate with the client on pressing concerns and partner with in...