Job Description
Responsibilities
- Build and execute learning strategies and training program
- Evaluate individual (new and existing), organization and program training and development needs
- Translate requirements into trainings program (classroom or online) through variety learning methods
- Implement various learning methods (e.g. OJT, e-learning, simulation etc) during training program to achieve knowledge retention
- Assess training effectiveness to ensure incorporation of taught skills and techniques into staff work behavior
- Report training progress
- Assist to capture new processes and information into the knowledge portal
- Maintain the content in the knowledge portal are up-to-date by liaising with various stakeholders
- Proactively review the content to improve effectiveness and user friendliness to promote FCR (First Call Resolution) and CSAT (Customer Satisfaction)
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