Job Description
CUSTOMER SERVICE WARRANTY REP - APS
HYBRID AFTER FULLY TRAINED | 3 DAYS ONSITE AT JOSTENS’ OWATONNA FACILITY
ABOUT YOU:
Are you looking for a service focused position? If so, apply now to be a customer service warranty rep with Jostens. You will partner with the APS (Academy and Prestige Schools) department, be responsible for providing outstanding customer support and administrative coordination across APS programs. In this role, you will receive returned rings/jewelry products to identify all customer issues with the product, and set up the repair/remake order for production. You will determine the appropriate solutions to repair, remake or replace the product, and execute the right resolution by entering corrected order and expedite requests in mainframe or Oracle systems.
YOU WILL:
+ Proactively develop value-added relationships by understanding client needs and presenting customized solutions that alig...
HYBRID AFTER FULLY TRAINED | 3 DAYS ONSITE AT JOSTENS’ OWATONNA FACILITY
ABOUT YOU:
Are you looking for a service focused position? If so, apply now to be a customer service warranty rep with Jostens. You will partner with the APS (Academy and Prestige Schools) department, be responsible for providing outstanding customer support and administrative coordination across APS programs. In this role, you will receive returned rings/jewelry products to identify all customer issues with the product, and set up the repair/remake order for production. You will determine the appropriate solutions to repair, remake or replace the product, and execute the right resolution by entering corrected order and expedite requests in mainframe or Oracle systems.
YOU WILL:
+ Proactively develop value-added relationships by understanding client needs and presenting customized solutions that alig...