Job Description
Job Purpose
Under the direct supervision of the Centre Manager and within established policies and procedures the incumbent is responsible for reception administration and call handling duties, ensuring appositive patient experience and enabling the effective and smooth operation of the Centre.
Responsibilities
- Greets and registers patients and notifies medical staff of their arrival.
- Offers complimentary beverages to the patients upon arrival.
- Maintains presentable appearance in line with company standards.
- Verifies and inputs patient demographic and insurance information into the relevant software programme.
- Complies with government regulations for the Wellbeing Centre.
- Records patient complaints effectively following Centre guidelines for internal processes.
- Receives incoming telephone calls, schedules initial and follow‑up appointments with specialists, takes and delivers messages. <...