Job Description
Preferred Skills :
- Strong interpersonal skills, good articulation and pronunciation for clarity
- Clear and professional verbal and written communication
- Active listening to understand customer needs
- Navigating different tools and applications while assisting customers
- Positive attitude, friendliness and ability to handle difficult or upset customers
- Maintaining strong professionalism and calmness under pressure
- Proficient in Hindi, Bengali, English (regional language along with these will be welcomed)
Job Description:
- Addressing calls and respond to customer queries in a professional manner
- Provide accurate information about products, services etc
- Maintain detailed records of customer interactions, transactions and process service requests as appropriate
- Ability to work flexible shifts, including evenings, weekends, and hol...