Job Description
Role Overview
As a Customer Services Executive, you will support cruise clients and liaise with a wide range of suppliers to manage bookings, amendments, and client requests. Your role is key in ensuring a smooth, accurate, and high-quality customer experience throughout the customer journey.
Key Responsibilities
Managing daily client communications via phone and email
Handling amendments across flights, transfers, hotels, and cruise bookings
Reviewing all documentation to ensure accuracy and completeness
Supporting the Customer Care Manager and Sales Manager with day-to-day activities
Driving customer satisfaction through proactive service and problem‑solving
Gathering and utilizing customer feedback to improve service delivery
Collaborating with Sales, Operations, and Marketing teams to enhance the overall customer experience