Job Description
RESPONSIBILITIES:
- Support Outdoor sales team on quotation generation, sets up appointments with potential customers.
- Sourcing new sales opportunities through inbound lead follow-up and outbound cold calls and emails.
- Routing qualified opportunities to the appropriate sales executives for further development and closure.
- Execute customer purchase order and coordinate deliveries for assigned customers and ensure smooth running of freight operation and documentations procedures.
- Identify risks associated with different approaches of business process change in order fulfilment processes.
- Implement business process improvement solutions to achieve effectiveness in customer service operations.
- Always maintain customer focus, strive to exceed customer expectations wherever possible and respond to customers’ enquiries such as delivery schedules, quotations etc. promptly.
- Resolve customer complaints by being ...