Job Description
Mô tả công việc:
Liaising between guests and partners to resolve light complexity issues via inbound, outbound, email, chat, and messaging on various topics such as: additional travel advice, modifications, cancellations, complaint.
- Providing accurate, valid, and complete information by using the right tools, methods, and processes.
- Report immediately serious cases/inconstant situations.
- Ensuring a high level of customer service and a positive guest experience.
- Proactive update information/knowledge about customer service.
Requirements:
- Graduated equivalent Majors is anadvantage.
- Fluency in English (Speaking, listening, writing, and reading) - working 100% English.
- At least...