Job Description
Job Description
3-Month Contract with a local authority
Summary
Responsibilities
3-Month Contract with a local authority
Summary
- Join our team as a Customer Service Representative for a 3-month contract with a local authority in Swindon. This role is pivotal in delivering high-quality customer service through the Council’s inbound contact centre. You will play a crucial role in promoting a digital-first approach, guiding residents to access a wide range of services online while ensuring all inquiries are managed efficiently and professionally.
Responsibilities
- Handle inbound calls from residents, providing accurate and timely information.
- Deliver a professional, friendly, and customer-focused service at all times.
- Understand customer needs and provide appropriate solutions or guidance.
- Encourage and support customers to access services online.
- Promote digital...