Job Description
Customer Services Manager
Hours/Salary - 37.5 hours per week / £25-30k per annum
Location Daventry
Our client offers a full range of services to help customers with their logistical needs.
Main purpose of Job
To play a key role in facilitating customers to use our client's services, in a personal and efficient way.
The Customer Services Manager will also assist in:
1) the process of continued improvement through development and implementation of new processes and ideas
2) the company's sales and retention activities
3) manage the customer service team's involvement in the running of a small business.
Key Responsibilities and Accountabilities
-Communicating with customers and suppliers by email and telephone
-Planning and organising of customer's shipments
-Managing customer and supplier quotations
-Pro-actively tracking shipments and providing customer updates
-Monitoring and reporting customer shipping and quote patterns
-Handling of ...