💼 Full-Time Position

Customer Services North & Mexico (Bogotá)

🏢
Philips
📍 bogotá, bogotá, distrito capital, Colombia
📍
Location
bogotá, Colombia
📅
Posted
June 08, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Job Title

Customer Services North & Mexico

Job title

Customer Services North & Mexico (Services & Respiratory Care)

Your role

  • Manages relationship with the Sleep & Respiratory Care factory for service and spare parts management.
  • Manages the relation with the Philip Call center related to SRC final users to improve service and customer satisfaction.
  • Supervise and manage Distributor and Authorized Service Provider for CS delivery activities (Service Partners).
  • Solves technical escalations and trainings from distributors.
  • Manages all facets of customer retention (distributor) including participating in the resolution of customer concerns (distributor) and defining and developing a customer (distributor) contact strategy.
  • Analyzes operational processes, escalation procedures and performs training needs assessments for identifying opportunities for service delivery improvements and value...