Job Description
Customer Services Officer (Band 6/AO) – Health and Safety Executive | Bootle (Hybrid)
Job Summary
The Health and Safety Executive (HSE) is seeking motivated and dedicated Customer Services Officers to join its fast-paced Contact Centre team in Bootle. This front-line team plays a vital role in protecting people and places across England, Scotland, and Wales by responding to workplace health and safety concerns, advice requests, and Building Safety Regulator enquiries.
In 2023/24, the team handled over 52,000 new workplace concerns and advice requests. As a Customer Services Officer, you will answer calls from members of the public, businesses, employees, employers, local authorities, and building professionals, ranging from reporting fatal accidents to providing advice. This hybrid role requires professionalism, empathy, resilience, and strong communication skills.
Key Job Details
- Job Title: Customer Services Off...