Job Description
Product Support Technicians are information technology (IT) professionals who provide technical support to internal/external users and clients as required. The Product Support Technician will be required to solve basic technical problems and provide support to resolve network, systems and software relating issues/requests. The goal is to make sure that customer experience value is maintained to meet the organizational goals.
Qualifications
- Bachelor’s or above Degree in Information Technology, Computer Science or related field
- Experience in ServiceDesk, Access, Incident, Change, Problem Management and IT Infrastructure will be preferred
- Excellent verbal and written communication skills
- Technical writing skills
- Problem-solving maven adept at quickly dissecting an issue into its component parts and identifying the root cause or opportunity
- Excellent prioritization skills - ability to multi-task and work well under pressu...