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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Key Responsibilities
- Serve as the entry point for customer engagement, partnering with Sales during pre‑sales to shape deal strategy, qualify solutions, and define success criteria.
- Lead adoption and usage, and enable successful renewals by translating Ookla’s data and network intelligence into actionable customer outcomes.
- Collaborate closely with Network Intelligence, Services, Product, and Engineering to ensure customers fully realize value from Ookla solutions, partnering with Services for implementation execution.
- Partner with Sales and Network Intelligence to deliver technical demonstrations, value narratives, and use‑case walkthroughs that support deal qualification, adoption, and expansion.
- Translate technical demos and analytics outputs into business‑relevant value stories aligned to customer priorities and success criteria.
- Act as a trusted point of coordination for customer needs, questions, and escalations acr...