Job Description
The Customer Solution Specialist is integral to delivering a superior and professional customer experience across DeterTech’s customer base. As the face of the organisation in advising on Customer Solutions, this role involves conducting detailed site surveys and post-incident assessments to ensure a comprehensive understanding of, and response to, customer needs.
Through robust customer engagement, technical evaluation, and collaboration with internal teams, the Customer Solution Specialist ensures that solutions are fit for purpose, customer satisfaction is maximised, and service quality is consistently maintained at a high standard.
This is a field based role, to cover the South East region.
Key Responsibilities
Site Surveys & Assessments
- Conduct comprehensive on-site and off-site surveys for customers, assessing requirements and identifying appropriate solutions.
- Attend customer sites following break-ins or incidents to eva...