💼 Full-Time Position

Customer Solutions Architect

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Total eBiz Solutions
📍 singapore, singapore, Singapore
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Location
singapore, Singapore
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Posted
June 04, 2026
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Type
Full-Time
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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Microsoft Dynamics 365 Customer Engagement & Power Platform Solution Architect

Specialization: Customer Service, Customer Insights, Contact Center & Omnichannel would be an added advantage

Employment Type: Full-time Role Overview

We are seeking a highly skilled Solution Architect with strong expertise in Microsoft Dynamics 365 Customer Engagement (CE), particularly across Customer Service, Customer Insights, Contact Center, Omnichannel, and integration with Azure & Power Platform.

The ideal candidate will understand customer requirements, design modern digital customer experience solutions, support crafting compelling proposals, and collaborate with sales teams to win strategic opportunities.

Key Responsibilities 1. Requirement Discovery & Analysis
  • Engage customers through workshops, interviews, and assessments.
  • Identify business pain points, process gaps, and improvement opportunities.
  • Transla...