Job Description
Job Summary:
Ensures an environment to deliver superior customer service
Responsibilities:
- Directs and manages the day-to-day work of the in-house support team including scheduling, progress monitoring, and professional development.
- Uses data and metrics to drive process evaluation and improvement to increase team efficiency.
- Builds and executes customer engagement plans for target growth segments.
- Coaches team and creating environment to deliver superior customer service.
- Identifies upsell opportunities and works to convert customers to new tools and higher revenue packages.
- Collaborates closely with the marketing team to institute effective and creative customer engagement and marketing opportunities.
- Trains, mentors and grows team to create a culture of retention and revenue growth.
- Fosters an environment that is reflective our Client's environ...