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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Responsibilities
:
- Answer inbound calls & emails from customers
- Answer call-back requests from customers
- Provide software support by troubleshooting technical issues or general account queries
- Investigate the root cause of issues using system knowledge
- Gather information on issues from customers to report or escalate to appropriate Subject Matter Experts
- Flag customers who demonstrate problematic or negative behavior appropriately
- Promote and maintain a high quality, professional, service-oriented company image among our customer bases
- Assist Customer Success Trainees as a training buddy to monitor their...