Job Description
About the Role
You will be a part of high-performing teams and large-scale transformationalprogrammesfor clients, helping themleveragebest-in-class technologies to delight their customers and create meaningful relationships and interactions. You should have demonstrable experience the following areas
Front office operating model change for B2B or B2C organisations
Identifyingclient growth opportunities and developing strategies to deliver
Designing new customer facing propositions,offeringsand/or pricing strategies
Introducing new ways of working to client organisations
Customer centric process re-design
Developing and tracking to a business case, measuring the value generated from improved customer experience and/or reduced cost-to-serve
Translating strategic vision intoaroadmap for change
Supporting delivery of digital transformation