Job Description
About the Position
Title: Customer Success Account Manager
Location: Kuala Lumpur, Malaysia
Working Arrangement: Hybrid
Department: Angels / Customer Success
Reports to: Head of Customer Success (Singapore)
As the Angel - Customer Success Account Manager, you will manage a portfolio of school customers, mainly for the Singapore market. You will support customers throughout their journey with LittleLives, from onboarding and training to product adoption, renewals, account growth, and ongoing customer success.
You will be the primary customer-facing representative for LittleLives. Your insights and relationships with customers will help them realise the full value of our platform, enabling them to succeed and love LittleLives as much as we do! This role offers opportunities to grow your customer management, SaaS product knowledge, training, and regional account management experience while working closely with customers and i...