Job Description
Role Summary
Sophos isseekinga proactive and motivated Scale Customer SuccessAssociatetodrivevalueto our “tech-touch” customer experience fora large number ofcustomersin EMEA.In this role,you’lldeliver strategiccustomer engagementthrough1:1and1:manycommunications, connecting our customers to value while driving usage of the Sophos suite of products.
You’llplay a key part in onboarding andadoption, ensuringcustomersare set up for long-term success, renewal, andgrowth.Youwillalsosupportcustomer escalations –facilitatingescalation resolution andtriaging inquiries toappropriate internalteams, ensuring a cohesive customer experience.
What You Will Do
- Drive product adoption and customer outcomes through1:1and1:manychannelsincludingvideo calls,emailengagement,andwebinars.
- Support a range of digital touch points, aiming to bringcustomers tovalue in all stages of the customerlifecycle.
- Proactively engage custome...