Job Description
About Client: A Leading Product development company
Role: Customer Success
Experience: 3- 7 years
Location: Chennai
Job Description:
- Onboarding new customers and guiding them through the implementation process.
- Establishing strong relationships with clients to understand their goals and challenges.
- Providing ongoing support and assistance to customers, addressing any inquiries or issues they may have.
- Conducting regular check-ins with customers to assess satisfaction and gather feedback.
- Collaborating with internal teams to advocate for customer needs and drive product improvements.
- Identifying opportunities for upselling or cross-selling additional products or services to existing customers.
- Developing and maintaining a deep understanding...