Job Description
Customer Success Coordinator (LAM) – SaaS/IoT, Sales Support + Customer Advocacy
At Keycafe, we’re looking for a confident communicator who thrives at the crossroads of customer success and sales. As a Customer Success Coordinator, you’ll build lasting relationships, anticipate needs, and drive growth through upselling and account expansion.
What You’ll Do
- Guide customers through onboarding, adoption, and ongoing support to ensure long‑term success.
- Proactively identify upsell and cross‑sell opportunities for hardware and plan upgrades.
- Build trust by listening deeply, uncovering needs, and positioning Keycafe solutions effectively.
- Negotiate renewals, close expansion deals, and encourage referrals and reviews.
- Track, analyze, and report on customer metrics to stay ahead of risks and opportunities.
- Collaborate with sales, operations, and product teams to deliver seamless customer experiences.
- Own ...