Job Description
We Make It Easy for clients to do business with Pru Life UK and nurture loyalty in them.
Interact with customers to provide information in response to inquiries about products and services, handle and resolve complaints and in charge of the administrative functions at the Customer Center.
Core Customer Service Responsibilities
- Providing accurate and timely response on product and policy related inquiries
- Influencing customers to utilize various digital tools.
- Pre‑screening of New Business Application using Front End Pre‑screening Tool
- Processing of Payments received at the Customer Centers
- Pre‑screening and processing of Aftersales Transactions (PAD, Claims, etc.)
- Monitoring and issuance of Agent’s Provisional Receipts
- Encoding and monitoring Post‑dated checks
- Providing administrative support to branch and agencies
- Delivering business development activities required at ...