Job Description
This role is suitable for experienced candidates who enjoy combining technical problem-solving with working closely with customers. You will play a key role in ensuring customers are technically successful with Caplena, from onboarding to long-term usage, while working closely with Customer Success and Product teams.
You will be at the center of how customers experience Caplena technically. Your work will directly impact: how fast customers go live, how successful they are in using the product, and how efficiently our internal teams can support and scale customer success.
Key Responsibilities
- Own the technical success of customers from onboarding through long-term usage
- Set up technical onboarding, including:
- Integrations
- Data imports and configuration
- Initial data validation and quality checks
- Work closely with Customer Success and Product teams to ensure smooth customer activation...