💼 Full-Time Position

Customer Success Executive

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NielsenIQ
📍 Karachi, Sindh, Pakistan
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Location
Karachi, Pakistan
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Posted
June 18, 2026
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Type
Full-Time
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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Job Description

The role is responsible for the ongoing support and development of Tier 1 and Tier 2 customers through implementing the Customer Success strategy which will encompass the following:

  • Customer Experience: Ensure high customer satisfaction by understanding and addressing customers’ needs and goals, becoming their trusted advisor by building and maintaining strong relationships. Conduct regular check-ins and business reviews to ensure customers are achieving their desired outcomes.
  • Performance Metrics: Achieve essential KPIs such as customer satisfaction scores, retention rates, and product usage metrics to gauge the effectiveness of customer success initiatives.
  • Process Improvement: Identify and implement improvements to enhance efficiency and customer satisfaction with both your customers and your manager.
  • Training and Development: Provide support and training to team members, as well as cus...