Job Description
At Agridence, a Customer Success Executive wears many hats. This role sits at the intersection of customer success, account management, and day-to-day support — and that's intentional. In a lean, fast-moving team, you will be the primary point of contact for your customers across all fronts: onboarding them, supporting them when things go wrong, keeping them engaged, and making sure they keep renewing and growing.
You will own a portfolio of accounts, build deep relationships with key stakeholders, and be the internal voice of the customer across Sales, Product, and Tech. You are expected to be proactive — monitoring adoption signals, flagging risks early, and resolving issues before they become problems. But you will also roll up your sleeves and handle day-to-day support queries, log tickets, chase resolutions, and keep customers informed at every step.
This is not a purely strategic role, and it is not a purely reactive one either. The best candi...