Job Description
Job Responsibilities
- Serve as the primary point of contact for patients, external partners, and internal operations.
- Manage patient flow efficiently, including scheduling appointments and handling walk-in inquiries.
- Provide excellent customer service, addressing inquiries and concerns promptly and professionally.
- Contribute to strategic planning and appointment scheduling to optimize clinic revenue and improve processes.
- Maintain accurate and up-to-date records, including daily, weekly, and monthly performance reports.
- Actively promote clinic services through effective communication and cross‑selling techniques.
- Identify opportunities to upsell services and packages to enhance customer satisfaction and revenue.
- Perform any other ad hoc duties as assigned from time to time by Management.
- Minimum 2 years of customer service or telemarketing experience in t...