Job Description
Elevate customer engagement as a Customer Success Lead at Corning, focusing on Optical Solutions. Ensure customers leverage products optimally through tailored support.
In this pivotal role, you will guide customers in maximizing their experience with iBwave products, working closely with the Key Account Sales Manager in the Optical Communications segment. By driving customer journeys and satisfaction, you'll help reshape customer interactions and service delivery to ensure loyalty and growth.
Key Responsibilities:
• Evolve the customer success journey across various touchpoints
• Utilize data for actionable insights and strategic guidance
• Coordinate planning and escalation management for key accounts
• Partner with Key Account Manager to enhance customer retention
• Lead professional services delivery across internal teams
Requirements:
• Bachelor’s Degree is mandatory
• Minimum 5 years in customer serv...
In this pivotal role, you will guide customers in maximizing their experience with iBwave products, working closely with the Key Account Sales Manager in the Optical Communications segment. By driving customer journeys and satisfaction, you'll help reshape customer interactions and service delivery to ensure loyalty and growth.
Key Responsibilities:
• Evolve the customer success journey across various touchpoints
• Utilize data for actionable insights and strategic guidance
• Coordinate planning and escalation management for key accounts
• Partner with Key Account Manager to enhance customer retention
• Lead professional services delivery across internal teams
Requirements:
• Bachelor’s Degree is mandatory
• Minimum 5 years in customer serv...