💼 Full-Time Position

Customer Success Lead – Q-SYS at Riana Group

🏢
Confidential
📍 Kenya, Kenya, Kenya
📍
Location
Kenya, Kenya
📅
Posted
June 16, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Job Description

RIANA Group is a leading technology solutions provider based in Nairobi, Kenya. We bring innovative solutions that are designed to simplify, streamline and strengthen businesses.


Customer Success Lead – Q-SYS

The Customer Success Lead is responsible for ensuring clients realize the full value of the company’s solutions post-implementation. This role bridges the gap between technical delivery and client experience, focusing on long-term satisfaction, retention, and account growth.


Key Responsibilities


Client Onboarding & Adoption

  • Oversee and coordinate the client onboarding process to ensure a smooth transition from implementation to active use.

  • Develop and execute tailored adoption plans to ensure clients are fully utilizing the system’s capabilities.

  • Conduct onboarding sessions and ensure training is delivered effectively in collaboration with the training ...