Job Description
Shape customer relations as a Customer Success Manager at Chatbase, an industry-leading AI platform. You'll foster significant accounts while driving growth and satisfaction in this pivotal position.
As the founding CSM, your role is crucial, reporting directly to the Head of Go-To-Market. You will own vital customer portfolios and be measured on Net Revenue Retention performance. Understanding each client’s business and unlocking potential use cases will be key responsibilities.
Key Responsibilities:
• Oversee a portfolio of major customer accounts
• Achieve targets for Net Revenue Retention through strategies
• Understand and innovate customer use cases for AI integration
• Develop trust and influence as a customer advisor
• Participate in feedback to enhance team performance
Requirements:
• Minimum of 2 years in CSM, startups, or tech consulting
• Strong record of customer growth and retention
• Technical curiosity and willingness to explore products...
As the founding CSM, your role is crucial, reporting directly to the Head of Go-To-Market. You will own vital customer portfolios and be measured on Net Revenue Retention performance. Understanding each client’s business and unlocking potential use cases will be key responsibilities.
Key Responsibilities:
• Oversee a portfolio of major customer accounts
• Achieve targets for Net Revenue Retention through strategies
• Understand and innovate customer use cases for AI integration
• Develop trust and influence as a customer advisor
• Participate in feedback to enhance team performance
Requirements:
• Minimum of 2 years in CSM, startups, or tech consulting
• Strong record of customer growth and retention
• Technical curiosity and willingness to explore products...