Job Description
Your Role as a Customer Success Manager
- Own the customer experience adoption and value of Appspace
- Customer satisfaction and retention
- Conduct frequent check‑in meetings with assigned customers as prescribed to ensure smooth operation of our software and identify challenges
- Drive subscription renewal and/or expansion process following prescribed process and utilizing appropriate tools and resources as needed
- Collaborate with fellow team members in sales and marketing as needed for larger expansion opportunities and leveraging select customers as sales reference and/or case studies
- Promote customer awareness of new releases and features, provide insight through other use cases and offer insightful reporting and analytics to continuously ensure maximum adoption and delight with Appspace platform
- Serve as the customer advocate facilitating open discussions at all times
- Help resolve customer questions and/or find...