Job Description
Job Role
A strategic, client-facing role responsible for growing existing accounts (farming), ensuring delivery success, supporting Statement of Work creation, and formally closing customer projects with measurable outcomes
Account farming & revenue growth
- Identify and pursue upsell and cross-sell opportunities within existing accounts to grow revenue
- Conduct regular business reviews to surface new needs aligned to client goals
- Maintain a healthy account expansion pipeline in CRM; track whitespace and expansion signals
- Collaborate with sales and pre-sales teams to develop account growth strategies
Business reviews & customer engagement
- Plan and facilitate structured business reviews on agreed cadences — weekly check-ins, monthly service reviews, and quarterly business reviews (QBRs)
- Lead QBR conversations at senior stakeholder level...