Job Description
Fastbreak AI is a rapidly growing leader in sports operations software. Our products power scheduling for professional leagues like the NBA, MLS, and NHL, as well as many of the largest youth and amateur sports organizations.
We’re growing quickly and hiring Customer Success teammates to manage post-sale relationships. Our customers are youth sports organizers running tournaments, clubs, and leagues. You'll lead onboarding, manage day-to-day communication, and support live events. You're the partner customers rely on when it matters.
This is an execution role. You'll run the Customer Success playbook with consistency and use what you learn in the field to help improve it over time.
What You’ll Do
Manage the Customer Lifecycle
- Execute onboarding from kickoff through first live event using defined playbooks
- Serve as the primary point of contact for the account from sales handoff through renewal
- Run regula...