Job Description
Your mission
As Customer Success Manager for DACH, you will own the post-sales relationship with our growers in Germany, Austria, and Switzerland. You are not a support function, you are the person inside hexafarms who is directly accountable for whether our customers succeed or fail. That means driving adoption, surfacing value proactively, and making sure every grower in your portfolio is getting the most out of hexafarms’ platform.
Our model is land-and-expand. Trials become multi-site rollouts. Single modules become full-platform deployments. You are the engine that makes that expansion happen. You don’t do this by selling, but by making customers so successful that growth is the natural next step.
Your success will be measured by retention and the measurable outcomes your customers achieve on the platform.
About the role
- Own the post-sales lifecycle for a portfolio of commercial growers across DACH — onboarding, adoption, retentio...