Customer Success Manager

FireMon is looking for a Customer Success Manager (CSM) to own a set of large strategic accounts and ensure maximum customer satisfaction, high application engagement, customer retention, and champion growth. The CXM will own the process of determining the desired outcomes for their customers, and work to drive time to value by ensuring adoption and measuring the value delivered. The CXM maximizes customer Experience by working to remove friction points along the customer journey and ensuring outcome value is tracked, shared internally and with customers, as well as leveraged to achieve goals. The CXM partners with customers for implementation of operational best practices using FireMon to achieve outcome target metrics that maximize their ROI. As a critical part of the customer journey, you will be a strategic ally for your accounts engaging customers during acquisition and will manage implementation projects to completion while leading customers th...