Job Description
Overview
About the Role & Team
IDC is seeking a Customer Success Manager to join our team. In this role, you will manage 15-25 accounts in close partnership with a Sales Account Director. As the primary point of contact post‑sale, you will lead client engagement, ensuring a seamless experience and measurable value from IDC’s services. You will also serve as the bridge between the client and IDC's internal teams, feeding critical insights back to Sales, Analysts, and Product to deepen engagement and identify opportunities for growth and expansion.
While this role is not open at this time, we are actively identifying and engaging with high‑quality Customer Success Manager candidates in anticipation of future openings. Candidates who apply may be contacted for an exploratory conversation or kept in mind for upcoming opportunities.
What You’ll Do
- Client Relationship Management: Build and sustain trusted, long‑term partne...