Job Description
The Role
This is an individual contributor role to start, but we’re looking for someone with the mindset and experience to grow into a team lead or manager for the EMEA region as we scale. You’ll be the go-to person for our European customers — owning accounts end-to-end, becoming a product expert, and setting the standard for what a great CSM motion looks like in this region.
Location: Remote for an initial ramp period, then fully in-office at our East London office once it opens. We’re looking for candidates based in or willing to relocate to London.
What youll do
- Host calls with customers to onboard, educate on best practices, and introduce new features.
- Help grow a customer success motion and everything that comes with it
- Work with engineering to build tooling and process, and convey product feedback.
- Build scalable ways of educating customers about new features, such as webinars and content creation. ...