Job Description
What you'll do
- Host calls with customers to help them onboard, learn best practices, and educate them about new features.
- Help grow a customer success motion and everything that comes with it
- Work with engineering to build tooling and processes, and convey product feedback.
- Build scalable ways of educating customers about new features, such as holding webinars and writing content.
- Identify customers who are not using the product as expected and engage with them.
- Dogfood Pylon for our customer success processes
- You’ll be consulted for feedback and suggestions on features to add into the product.
Location
Remote for an initial ramp period (a few months). Then fully in‑office at our East London office once it opens. Candidates must be based in or willing to relocate to London.
Requirements
- Located in or will relocate to London and ex...